Beginning in 1991, with the opening of Swift House, and continuing today with 14 affordable apartment buildings housing and supporting about 480 people, each new development brings Cool Aid closer to realizing its long-term vision of ending homelessness.

Today, Cool Aid supports over 480 residents in a variety of buildings, including:

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Hillside Terrace 

Queens Manor 

Olympic Vista 

Desmond House 

1460 Hillside Avenue Victoria, BC V8T 2B7

710 Queens Avenue Victoria, BC V8T 1M3 

3806 Carey Road Victoria, BC V8Z 3T2 

717 Pandora Avenue Victoria, BC V8W 1N9 

(250) 812-3358 

(250) 360-7895 

(250) 383-3301 

(250) 388-4886 

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FairWay Woods 

Johnson Manor 

Mike Gidora Place

Pandora Project

597 Goldstream Avenue Langford, BC V9B 6P2 

1153 Johnson Street Victoria, BC V8V 4C6 

749 Pandora Avenue Victoria, BC V8W 1N9 

757 Pandora Avenue Victoria, BC V8W 1N9 

(250) 474-0526    

(250) 381-3146 

(250) 414-4797

(250) 383-0064

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Cedar Grove

Swift House

 Mount Edwards Court  Cottage Grove

210 Gorge Rd East Victoria, BC V9A 1L5

1634 Store Street Victoria, BC V8W 1V3

 1002 Vancouver Street Victoria, BC V8V 3V8  3207 Quadra Street
Saanich, BC V8X 1G4

(250) 382-6058

(250) 383-5917

 (778) 265-3456  (250) 886-8241

Providing Support

Cool Aid’s Housing Program operates with a “housing first” philosophy. This approach grew out of our frustration with seeing the same folks over and over again at our Emergency Shelter program. By focusing on building community, tenants and staff collaborate to create a supportive living environment that fosters personal growth and stability. The Cool Aid Housing Program provides affordable, supported housing to the adults experiencing marginalization in the community. Its full spectrum of services include tenant supports, such as:

  • Life skills promotion

  • Medication monitoring

  • Volunteer opportunities

  • Regular tenant gatherings

  • Organized outings and activities, and

  • Nutritious meals for seniors

Other housing services include home support, housekeeping and resident meals.  All support services are geared to each tenant based on an integrated, strength-based assessment of each person’s capabilities and goals. Cool Aid housing is staffed 24/7 to provide around-the-clock support for its tenants and neighbours.

To help end homelessness, the Cool Aid Housing Program continues to work with its partners to build 360 apartments of new supportive housing by 2018.

Building a Sense of Home

All tenants accepted into our program are helped to understand that their apartment is their home. Over time, this allows people to regain a sense of personal security that is necessary for personal growth to take place.

Research demonstrates that tenants with mental health and addiction challenges benefit from supported housing in areas such as client recovery, ability to live productive lives in community, improved health status, less frequent use of health care facilities, housing retention, and the therapeutic value of having a home.

Vision for the Future

Victoria, like the rest of Canada, is facing a housing crisis, particularly among the mentally ill who are the first to suffer when sufficient affordable housing is unavailable. With homelessness persisting as a significant issue in the Capital Region, the Cool Aid Housing Program continues to work with its partners toward ensuring that additional housing facilities are built in the future.

Referral Processes

Our Housing Program currently operates on a referral basis, meaning that we do not accept direct applications from individuals seeking housing.

If you are homeless in Victoria and want to apply for supported housing:

  1. You need someone to fill out the referral form. This person should know your situation (like your doctor, social worker, or advocate), and shouldn’t be someone you just met.

  2. You can get a referral form from any of the following services: Cool Aid Shelters, Health Centre or REES, The Salvation Army, Our Place, Pacifica Housing, Vancouver Island Health Authority ACT teams and case workers. You can also start to get to know one of the workers at these places who could help you with a referral later on.

  3. The person who fills out your referral faxes it to the number on the front of the referral form.

  4. The housing providers decide if and where there is housing that best suits your needs. Then you may be put on a waitlist.

  5. Stay in touch with the person that referred you to find out if you need to give more information, if you are on a waitlist, or if a housing provider is trying to find you.

414-4797

Providing Support

Cool Aid’s Housing Program operates with a “housing first” philosophy. This approach grew out of our frustration with seeing the same folks over and over again at our Emergency Shelter program. By focusing on building community, tenants and staff collaborate to create a supportive living environment that fosters personal growth and stability. The Cool Aid Housing Program provides affordable, supported housing to the adults experiencing marginalization in the community. Its full spectrum of services include tenant supports, such as:

  • Life skills promotion

  • Medication monitoring

  • Volunteer opportunities

  • Regular tenant gatherings

  • Organized outings and activities, and

  • Nutritious meals for seniors

Other housing services include home support, housekeeping and resident meals.  All support services are geared to each tenant based on an integrated, strength-based assessment of each person’s capabilities and goals. Cool Aid housing is staffed 24/7 to provide around-the-clock support for its tenants and neighbours.

To help end homelessness, the Cool Aid Housing Program continues to work with its partners to build 360 apartments of new supportive housing by 2018.

Building a Sense of Home

All tenants accepted into our program are helped to understand that their apartment is their home. Over time, this allows people to regain a sense of personal security that is necessary for personal growth to take place.

Research demonstrates that tenants with mental health and addiction challenges benefit from supported housing in areas such as client recovery, ability to live productive lives in community, improved health status, less frequent use of health care facilities, housing retention, and the therapeutic value of having a home.

Vision for the Future

Victoria, like the rest of Canada, is facing a housing crisis, particularly among the mentally ill who are the first to suffer when sufficient affordable housing is unavailable. With homelessness persisting as a significant issue in the Capital Region, the Cool Aid Housing Program continues to work with its partners toward ensuring that additional housing facilities are built in the future.

Referral Processes

Our Housing Program currently operates on a referral basis, meaning that we do not accept direct applications from individuals seeking housing.

If you are homeless in Victoria and want to apply for supported housing:

  1. You need someone to fill out the referral form. This person should know your situation (like your doctor, social worker, or advocate), and shouldn’t be someone you just met.

  2. You can get a referral form from any of the following services: Cool Aid Shelters, Health Centre or REES, The Salvation Army, Our Place, Pacifica Housing, Vancouver Island Health Authority ACT teams and case workers. You can also start to get to know one of the workers at these places who could help you with a referral later on.

  3. The person who fills out your referral faxes it to the number on the front of the referral form.

  4. The housing providers decide if and where there is housing that best suits your needs. Then you may be put on a waitlist.

  5. Stay in touch with the person that referred you to find out if you need to give more information, if you are on a waitlist, or if a housing provider is trying to find you.

414-4797