Victoria Cool Aid Society | November 2013 - Victoria Cool Aid Society

Hillside Terrace Referral Process

Hillside Terrace was designed to serve individuals who require the services of the Island Health Assisted Living Program, but whose behaviours or challenges prevent them from accessing most Assisted Living buildings. Staff at Hillside Terrace are trained to handle problematic behaviours that are sometimes associated with a history of homelessness, addictions and/or mental health issues, which allows us to create a more tolerant environment than usual.

Smoking is permitted within tenants’ apartments and cats that are properly cared for are permissible with the prior approval of the building manager.

The building is designated for people aged 55 or older, however exceptions may be made based on care needs and ability to reside with a primarily senior population.

What are the basic criteria for acceptance at Hillside Terrace?

All referrals to Hillside Terrace must meet the eligibility criteria for Home and Community Care and for Assisted Living Case Management. Some of the pre-requisites include:

  • Canadian citizen or permanent resident (landed immigrant) status
  • Resident of BC for three months prior to admission
  • Has been receiving home supports for three months prior to admission
  • Requires assistance with or cueing for personal care
  • Requires daily assistance with medication
  • Requires two meals provided per day
  • Requires weekly light housekeeping services
  • Can independently mobilize themselves to all required areas of the building
  • Has the cognitive ability to direct their own care
  • Does not exhibit signs of dementia
  • Understands associated costs, responsibilities and exit criteria in order to make an informed choice

What is required of the resident?

The applicant must agree to accept assistance with personal care needs, and to participate and comply with the normal requirements of the Assisted Living program. These include eating meals in a common dining room, weekly light housekeeping, medication management and other home support services as required.

Since meals and other activities take place in common areas of the building, potential residents must be willing and able to live in relative peace with their neighbours within a social, community oriented setting. It is an expectation that tenants will work together with the building staff and the Assisted Living case manager to resolve any potential conflicts or issues to ensure behaviours do not create undue risk for other fellow residents and staff. Violence and extreme verbal abuse are not tolerated.

Rent for Assisted Living is calculated based on income and assets as declared on income tax statements. This makes it critical that residents submit their income tax returns on time. Doing so will also ensure that eligibility for Fair Pharmacare is maintained.

How are referrals prioritized?

Admissions are not based solely on a chronological waiting list, but are primarily based on the identified needs of the applicant, perceived fit with the resources available and the anticipated impact on the care and support needs of the current tenants.

Why was my client denied access?

While every effort is made to house people based on the highest need with the fewest barriers possible, we also have a responsibility to maintain the safety and well being of everyone else in the building. Therefore, applicants may be denied access to Hillside Terrace at Victoria Cool Aid Society’s discretion. Some examples of why people have been denied in the past include:

  • Extreme tendencies towards violent or other threatening behaviour
  • Active in the illicit drug trade
  • Requiring use of an oxygen tank while addicted to cigarette smoking
  • History of fire safety risks
  • History of extreme damage to property

How do I refer my client to Hillside Terrace?

Applicants to Hillside Terrace must undergo assessment by Home and Community Care to determine eligibility for Assisted Living. It is highly recommended that clients have an advocate, such as a family member or case manager, who can assist them through the intake process.

For information and access to Home and Community Care (South Island), please call (250) 388-2273.

Return to the Hillside Terrace Main Page

Cool Aid’s Housing Development Plan

Click to find out the cost of ending homelessness in our community, and how you can help.Homelessness touches many lives at a significant cost to communities.

The Victoria Cool Aid Society has been a key player in the work to end homelessness in the Capital Region for decades and is taking a lead role in developing 360 more apartments for people who are currently homeless.

Every apartment we build will house someone who has been homeless, give them a place to grow, and save governments $18,000 per year, per person in costs, primarily by reducing expensive health care and emergency services needed by people who are homeless.

Building this new housing will save lives and save costs. It’s the right thing to do, from an economic, social and community perspective.

Read and share some of the brochures to learn more about how Cool Aid, with your help, will build 360 more apartments for people who have been homeless:

> One page brief
> Campaign Update, January 2015
> 14-Page Overview (Case for Support)
> Cottage Grove: 45 apartments for seniors in Saanich
> Dr. Joe Haegert Centre: 101 apartments with extra supports
> Cedar Grove: 60 apartments to Help End Homelessness
> Recognition Opportunities for major gift donors

Who supports Cool Aid’s building plan to Help End Homelessness?

Greater Victoria Chamber of Commerce
Downtown Residents Association
Downtown Victoria Business Association

The volunteer Campaign Cabinet and Advisory Council, who are leading the efforts to raise $5 million locally, include the following community leaders:

  • Rob Reid (Chair), Frontrunners, New Balance
  • Michael Bloomfield, Harmony Foundation
  • Frank Bourree, Chemistry Consulting
  • Peter Ciceri, Oak Bay Marine Group
  • Brad Clark, Raymond James
  • Maureen Duncan, retired CEO, United Way of Greater Victoria
  • Helen Hughes, retired Victoria City Councillor
  • Ted Hughes, retired Judge, former co-chair, Coalition to End Homelessness
  • Tony Joe, RE/MAX Camosun, former co-chair, Coalition to End Homelessness
  • Rev. Ian Powell, Inn at Laurel Point and Paul’s Restaurants
  • Naz Rayani, Heart Pharmacies
  • Sandy Richardson, Victoria Foundation
  • Kathy Stinson, Victoria Cool Aid Society

Since 1991, the Victoria Cool Aid Society has provided housing for thousands of people who have been homeless. In addition to its ten supportive housing complexes, Cool Aid operates three emergency shelters, the Access Health Centre which provides primary health and dental care to 4,000 patients, the Downtown Community Centre, and REES, a mental health support and employment centre.

In the past ten years, the Society has successfully opened nine new buildings whose programs are all fully funded and operating. With the help of the community, we are prepared to open another apartment building or two per year to help end homelessness by 2018.

While the exact number of people who are homeless is not known, there were approximately 1,200 individuals living in temporary accommodation in February 2012 in Greater Victoria and an additional 35 individuals turned away on the night of the homeless count. In 2012, by way of its Housing Procurement Action Plan, the Greater Victoria Coalition to End Homelessness called for the creation of new housing for approximately 1,000 people who are homeless.

Cool Aid is committed to responding to this call by providing housing for 360 men and women who are presently without homes in Greater Victoria.

To achieve this, Cool Aid’s plan is to raise $5 million from individuals, foundations and businesses to build and re‐purpose six or more new supportive housing buildings by 2018.

Coalition Report on Housing and Support

With Summer firmly behind us and winter fast approaching, now is a good time to remind ourselves of the resources, support, and unmet need of people experiencing homelessness in Greater Victoria.

Click here to read the latest report from the Coalition to End Homelessness.